FREQUENTLY ASKED QUESTIONS - GROUP CLASSES
WHAT ARE YOUR FEES?
When you sign up for group training, you’ll pay a one-time ‘joining fee’, and then a nominal amount for each class in which you are enrolled. You’ll never pay a ‘renewal' fee.
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One-off joining fee: $200
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Per class fee: $20 (2025 rate). This means Puppy Two costs $80, Manners One costs $120, and Manners Two costs $160 (on top of the joining fee).
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Existing Thrive Canine clients (including graduates of our puppy courses) will receive a discounted joining fee. Please email hello@thrivecanine.com.au if you are an existing client.
CAN I GET A REFUND OF MY JOINING FEE?
We only provide refunds as required by applicable law. That means that in general, your joining fee is non-refundable.
WHAT EQUIPMENT IS PERMITTED IN CLASS?
All group class attendees must use a suitably fitted Y-shaped harness. We stock and can fit Blue-9 harnesses. Other harnesses we recommend include: Perfect Fit, Dog Copenhagen, and Ruffwear.
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We do not permit the use of flat collars in class except where required in preparation to compete (for example, in our obedience and rally courses), or where your dog finds harnesses aversive. If the dog pulls on lead while wearing a flat collar, they are at risk of causing injury to their neck.
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We have a zero tolerance policy for use of aversive equipment including slip leads, check chains, head halters, prong collars and e-collars.
CAN MY DOG ATTEND CLASSES IF THEY ARE REACTIVE OR AGGRESSIVE?
No. Dogs with aggression and reactivity concerns which will present in the class environment (for example, reactivity to dogs or people) are not permitted to attend group classes.
This rule is for the benefit of your dog. When a dog has a tendency to behave in a reactive or aggressive manner, we need to avoid placing the dog in situations which are likely to trigger that behaviour so that they stop rehearsing unwanted behaviour and feel less stressed. Having a dog in class which is repeatedly and continuously reacting does not help the dog, the other attendees, or the trainer.
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If you're not sure whether your dog is eligible for group training, please contact us and we can arrange to assess their suitability.
WHAT HAPPENS IF MY DOG DEVELOPS REACTIVITY OR AGGRESSION AFTER THEY START GROUP CLASSES?
If your dog starts group training with us and subsequently develops aggression or reactivity, you will be asked to stop attending classes and we will make alternative recommendations as appropriate to assist you.
I HAVE ANOTHER QUESTION!
Please contact us as we would be happy to assist you.